At The Stylelockers, managed by Elvonectra Private Limited, we are dedicated to making your shopping journey simple, secure, and reliable. Throughout this policy, the terms “we,” “us,” and “our” refer to Elvonectra Private Limited, while “you,” “your,” and “user” refer to our valued customers. By purchasing through our platform, you agree to the return and refund guidelines detailed below. If you ever need to send an item back, this policy provides clear instructions for your convenience.  

Eligibility for Returns  

To qualify for a return, the item must be:  

• Unused, unwashed, and in its original condition.    
• Returned with all tags, labels, and packaging intact.    
• Free from any signs of wear, cleaning, or alterations.    

Return requests must be submitted within 48 hours of receiving your order. To begin the process, please contact our customer support team within this timeframe. Items that fail to meet these requirements will not be accepted for return.  

How to Initiate a Return  

Step 1: Submit a Request  

Send an email to elvonectrapvtltd@gmail.com with your Order ID and the reason for the return.  

Step 2: Provide Proof (if applicable)  

If the product is damaged, defective, or incorrect, attach clear photos that highlight the issue. This helps us speed up the approval process.  

Step 3: Follow the Return Instructions  

Once your request is approved, we will provide you with detailed instructions to complete the return.  

We reserve the right to decline returns that do not comply with our outlined conditions.  

Refund Process & Timeline  

After we receive your returned item, our team will carefully inspect it to ensure it meets the return criteria. We will then notify you about the approval or denial of your refund request.  

If approved, your refund will be credited to your original payment method within 5–7 business days. You will receive a confirmation email once the refund has been processed.  

Partial Refunds  

In some cases, such as when an item is missing original packaging or shows minimal damage, we may issue a partial refund at our discretion.  

Damaged, Defective, or Incorrect Items  

If you receive a damaged, faulty, or incorrect product, please contact us within 48 hours of delivery. Share clear photos or videos of the item to help us resolve the issue as quickly as possible.  

Need Assistance?  

For any questions or concerns regarding returns or refunds, please reach out to us at elvonectrapvtltd@gmail.com.  

Thank you for shopping with The Stylelockers. We value your trust and remain committed to ensuring your experience is consistently positive and worry-free.